🔒 Official Document
This Privacy Policy explains how cuci2 collects, uses, stores, and protects your personal information as a member of our Malaysian online casino platform. Your privacy is our priority.
This policy is effective from 1 January 2026 and complies with Malaysia's Personal Data Protection Act 2010 (PDPA).
All your personal data and transactions are protected with 256-bit SSL encryption — the same level of security used by major Malaysian banks such as Maybank and CIMB.
Cuci2 does not sell, rent, or disclose your personal information to any third party for marketing purposes. Your data belongs to you — it is not a commodity we trade.
Cuci2's Privacy Policy is designed to fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring that your rights as a data subject are respected.
You have the right to request access to the personal data cuci2 holds about you, and to request corrections if any information is inaccurate or out of date.
You have full control over the cookies used on the cuci2 platform. Optional cookies can be disabled through your browser settings at any time.
Cuci2's privacy team is available to assist with any queries relating to your personal data at any time via live chat or email at support@cuci2.bid.
Important Note: By registering for or using the cuci2 platform, you agree to this Privacy Policy. Please read this document carefully to understand how we handle your personal information.
Cuci2 is an online entertainment platform operating in Malaysia under the domain cuci2.bid. We take the privacy of every member and visitor seriously. This Privacy Policy has been prepared to explain clearly and transparently how we handle your personal information — from how we collect it and why we need it, to who it may be shared with and what rights you have over that data.
This policy covers all services provided by cuci2, including the Live Casino platform, Sports Betting for the Malaysia Super League and EPL, slots, poker, baccarat, Table Games, and the Live Match section. It also applies to all cuci2 communication channels, including the website, email, live chat, and Telegram.
Cuci2 operates as a data controller under Malaysia's Personal Data Protection Act 2010 (PDPA). This means we are fully responsible for ensuring that the personal information you entrust to us is handled in accordance with the data protection principles established under Malaysian law.
If you have any questions about this Privacy Policy or how we handle your data, please reach out to us at support@cuci2.bid at any time.
Cuci2 collects various categories of information depending on how you interact with our platform. We only collect what is genuinely necessary to provide you with a safe, fair, and quality service.
When you register an account or use cuci2's services, you provide the following information:
When you use the cuci2 platform, our systems automatically collect the following technical information:
In certain circumstances, cuci2 may receive information about you from trusted third-party sources:
| Data Category | Example | Requirements |
|---|---|---|
| Identity | Name, IC number, date of birth | Mandatory |
| Contact | Email, phone number | Mandatory |
| Financial | Payment method, transaction records | Mandatory |
| Technical | IP address, device type | Automatic |
| Usage | Game records, sessions | Automatic |
| Cookies | Preferences, login sessions | Controllable |
Cuci2 uses the personal information collected for legitimate purposes that are necessary to deliver our services. We do not use your data for any purpose not stated here without obtaining your additional consent.
With your consent, cuci2 may use your email address or phone number to send you information about the latest promotions, new bonuses, and special events such as Malaysia Super League Sports Betting or poker tournaments. You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us at support@cuci2.bid.
Unsubscribing from marketing emails will not affect important transactional communications such as deposit confirmations, security notifications, or account-related updates.
Cuci2 does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. That said, there are limited situations where we may need to share your information with certain parties:
Cuci2 works with third-party service providers that help us operate the platform. These providers are given access only to the information necessary for their specific tasks and are bound by strict confidentiality agreements:
Cuci2 may disclose your personal information to the relevant authorities if required to do so by Malaysian law, court order, or direction from a legitimate regulatory body. This includes investigations related to money laundering, fraud, or other financial crimes.
Where necessary to protect the safety of other members, the cuci2 team, or the integrity of the platform — such as in cases of serious fraud or cybersecurity threats — we may share relevant information with the appropriate parties within the bounds of applicable law.
All third-party service providers working with cuci2 are signed to a Data Processing Agreement that requires them to protect your data to the same standard as cuci2.
Cuci2 does not sell your data to advertisers, does not share your gambling records with employers or family members, and does not permit unauthorised access to your personal information.
Cuci2 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse, or accidental disclosure.
All data transmitted between your browser and cuci2's servers is protected with TLS 1.3 and 256-bit SSL protocols.
Sensitive data such as financial information and personal identification is stored in encrypted format within secure databases.
Cuci2's security systems monitor platform activity around the clock to detect and respond to cybersecurity threats swiftly.
Only cuci2 staff who require access to specific data to carry out their duties are authorised to do so.
While cuci2 takes all reasonable precautions, no security system in the world is entirely foolproof. You also play an important role in protecting your account — use a strong password, enable two-factor authentication (2FA), and never share your login credentials with anyone.
If you suspect that your cuci2 account has been accessed without authorisation or notice any suspicious activity, contact our support team via live chat immediately.
Cuci2 retains your personal information for as long as your account is active or as long as it is needed to provide services to you. Our core principle is that we will not hold data longer than necessary.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Information | For as long as the account is active | Service Provision |
| Financial Transaction Records | 7 years | Malaysian legal requirements |
| Support Communication Logs | 3 years | Dispute Resolution |
| Security Data & Access Logs | 2 years | Security Investigation |
| Marketing Information (with consent) | Until unsubscribed | Promotional communications |
| Closed Account Data | 5 years | AML/KYC Compliance |
Once the relevant retention period has expired, your data will be securely deleted or anonymised from cuci2's systems. In cases where data must be retained to comply with ongoing legal obligations — such as official investigations by Malaysian authorities — it may be kept beyond the timelines above.
Like most online platforms, cuci2 uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit the cuci2 platform.
You can control and manage cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please refer to your browser's documentation (Chrome, Firefox, Safari, or others) for detailed instructions on managing cookies.
Please note that disabling essential cookies may affect the functionality of the cuci2 platform. Optional cookies can be disabled without impacting your basic access to our services.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information held by cuci2:
You have the right to request a copy of your personal information held by cuci2 at any time.
You have the right to request corrections to any inaccurate or incomplete personal information held in our records.
You may object to the processing of your data for direct marketing purposes at any time without needing to provide a reason.
In certain circumstances, you may request the deletion of your personal information, subject to our legal obligations.
You may request that cuci2 restrict the processing of your data while a dispute or review is in progress.
You may request your data in a machine-readable format for transfer to another service provider.
To exercise any of the rights above, contact cuci2 via:
Cuci2 will process your request within 30 calendar days of receipt. In complex cases, this period may be extended to up to 60 days, with prior notice to you. We may require identity verification before processing sensitive requests in order to protect your privacy.
Cuci2 is an adult entertainment platform for users aged 18 and above only. We do not knowingly collect, process, or store personal information from individuals under the age of 18.
If we discover that we have collected personal information from someone under the age of 18, we will take immediate action to delete that information and close the relevant account. Any funds deposited by an underage individual will be handled in accordance with the appropriate procedures.
If you believe that someone under the age of 18 has registered a cuci2 account, please notify us immediately at support@cuci2.bid. We take child protection seriously and will act swiftly.
As a platform that works with international-grade game and service providers, your data may be processed by servers or systems located outside Malaysia. This occurs in limited contexts, such as the processing of Live Casino game transactions with providers like Evolution Gaming or Pragmatic Play, which operate global infrastructure.
In all cases of cross-border data transfers, cuci2 ensures:
Cuci2 does not transfer your complete personal information records to parties outside Malaysia unless required by law or at your own explicit request.
Cuci2 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, technology, or new legal requirements. The latest version will always be available on this page with the most recent amendment date clearly displayed.
For material amendments — changes that significantly affect how we process your data — cuci2 will provide at least 14 days' notice before the changes take effect, via your registered email or an in-platform notification.
Continued use of the cuci2 platform after the effective date of any amendment constitutes your acceptance of the updated policy. If you disagree with the changes, you have the right to stop using the platform and close your account.
We recommend reviewing this Privacy Policy regularly — at least once every three months — to stay informed on how cuci2 protects your personal information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how cuci2 handles your personal information, please reach us through the following channels:
Privacy complaints will be handled by cuci2's dedicated privacy team, with a full response provided within 14 business days. For requests that require identity verification, please include your full name and account number when contacting us.
If you feel that cuci2 has not handled your privacy complaint satisfactorily, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under PDPA 2010.
The most frequently asked questions from members regarding privacy and data protection at cuci2.